glenn_glazer (glenn_glazer) wrote in furcon,
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Some simple questions for the folks with the hotel issues

Of those who have been charged for a day ahead of time:
Did you book with the hotel or with PassKey?
Did you use a credit or debit card?

Of those who have seen a hold on their card:
Did you book with the hotel or with PassKey?
Did you use a credit or debit card?

The idea is to break this down into cases. For example, it may emerge that everyone who got charged went through PassKey.

I am chairing Westercon 64 at the Fairmont in 2011, so you can be sure that I am both interested in your troubles and very capable of getting a fix from management. But before that can happen, we need to describe exactly what the problem is and what is causing it. And for that, I need your help.

Best,

Glenn Glazer
www.westercon64.org
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